About Us
Welcome to AiDEX CGM, your trusted partner in diabetes management.
At AiDEX, we are committed to empowering individuals with diabetes to live healthier and more confident lives. Our Continuous Glucose Monitoring (CGM) system is designed to provide real-time insights, helping users make informed decisions about their health.
Our mission is to revolutionize diabetes care by delivering cutting-edge, reliable, and easy-to-use solutions that improve quality of life. We believe in harnessing the power of technology to create a world where managing diabetes is simpler, smarter, and stress-free.
Advanced Technology: Our CGM system offers accurate, continuous glucose readings, eliminating the need for frequent finger pricks.
Real-Time Insights: Stay informed with 24/7 glucose tracking and alerts for high or low glucose levels.
User-Friendly Design: AiDEX CGM is designed with you in mind—compact, comfortable, and easy to use.
Support You Can Rely On: Our team is always here to guide you on your diabetes management journey.
Our Culture
Consistently placing people’s needs and interests at the forefront of our priorities
Unwavering dedication to providing innovative and reliable products ensuring the highest standards.
Continually pioneer new and groundbreaking solutions to enhance the lives of those managing diabetes
We understand the challenges of living with diabetes. That’s why AiDEX CGM is more than just a device; it’s a trusted companion. Our innovative technology and dedication to quality ensure that you have the tools you need to take control of your health with confidence.
We envision a future where diabetes management is effortless and accessible to everyone. Through innovation, education, and compassionate care, we aim to make that vision a reality.
Whether you’re a first-time user or an experienced manager of diabetes, AiDEX CGM is here to support you every step of the way.
Take control of your health with AiDEX CGM—because your well-being is our priority.
I cannot pair the Aidex X sensor with my phone !
Please ensure your phone’s Bluetooth is on. If previously paired with another phone, unpair it first. In Bluetooth settings, forget the device and try again. If your phone can’t find the sensor, place the applicator over the sensor for 5 seconds and retry. Also, try restarting your phone.
The Aidex X app is not showing any readings
Make sure your phone is within 2 meters of the sensor. Close and reopen the app, toggle Bluetooth off and on, or restart your phone. You may also log out and log back in to the app.
What should I do if the app shows ‘Device Error’?
This usually happens if the sensor site has poor insertion or was impacted. Wait a few minutes, it may resolve on its own. If the issue started within a few days of use, it could be a bad insertion site. If it started after a week, it may be due to adhesive coming loose. If it lasts more than 4 hours, replace the sensor.
Why are there overlapping lines on the glucose graph?
This may happen when you travel across time zones. The system keeps the original time stamps for each reading to maintain accurate glucose history, which may show overlapping curves.
Why am I getting low readings in the first 2 days?
Calibrate the sensor after applying it, and again after 2 days to help stabilize the readings.
Why is there a difference between Aidex X CGM readings and my glucose meter?
CGM measures glucose in interstitial fluid, while meters measure in blood. A slight time delay is normal and expected.
The Aidex X sensor is not sticking properly
Make sure the application area is clean and dry. Avoid applying right after bathing or using oily products. Skin type and friction from clothes can also affect adhesion.
I keep getting frequent high or low alerts
Adjust the high/low glucose thresholds in your app settings according to your personal range.
How accurate is the Aidex X CGM?
It has a MARD of 8.66%, which is considered highly accurate for CGMs.
What size is the Aidex X sensor?
The sensor is 22mm wide and 4mm thick, compact and discreet.
Where should I apply the Aidex X sensor?
Only apply it to the back of your upper arm for best accuracy and comfort.
How long does one Aidex X sensor last?
Each sensor lasts up to 15 days after activation.
Is the Aidex X waterproof?
Yes, its rated IP68 safe underwater up to 2 meters for 60 minutes.
Can I wear the Aidex X sensor during an MRI?
No, you must remove the sensor before undergoing an MRI scan due to magnetic field exposure.
Application Name and Download Link
Name : LinX CGM Link: https://play.google.com/store/apps/details?id=com.microtech.aidexx.mgdl&hl=en-US